WhatsApp is the largest and most popular instant-text application on the planet.
If you want to connect with your loved ones then make sure to download either the Android or iOS application on your device.
Once the application is downloaded you need to register your free account with your contact number.
You need an active phone number in order to register the WhatsApp account.
After registering the account now you’re ready to connect with your friends and family.
WhatsApp has the largest number of active users.
You can do a lot of things on the platform.
You can send and receive text-based messages, you can send and receive the media files and documents, you can share the audio files, etc.
WhatsApp has an amazing feature.
Now you can even share your live location as well.
The company released its business application for small business owners.
If you have a business then you have an option to add your business to your WhatsApp business account and start connecting with your customers.
WhatsApp has its own business API, which means you can integrate the API model into your business and can directly talk to your leads/customers on WhatsApp.
These API business chatbots come with artificial intelligence, which means you can connect with your customers with the chatbots.
In this article, I’ll give you a brief overview of WhatsApp chatbots.
How do these chatbots work?
Why these chatbots are worth it?
Make sure to stay with me in order to learn something exciting.
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What are WhatsApp ChatBots?
WhatsApp chatbots are the automation tool that works on artificial intelligence.
In order to integrate the WhatsApp chatbots, you need to register on WhatsApp Business API and then need to set up a bot.
There are tons of websites out there that provide paid service.
You can simply sign up on these websites and can create a ChatBot.
In order to create these automation bots, you need to register on these websites, and then you need to follow certain steps.
After that, you’ll get the code you need to implement where you want to install the bot.
Once everything is done the bot is ready to connect with a real human.
We can’t stay active at all times on our WhatsApp business account, instead, we can install an automated chatbot that can easily reply to the customer’s questions.
You can set the command in order to connect with the customers.
Why these ChatBots are important?
WhatsApp chatbots are important for business because as we are aware WhatsApp is the largest and most popular instant-text application on the planet.
WhatsApp has more than 2 billion users.
WhatsApp is a great opportunity for expanding the business. In order to connect with the audience and customers, you can implement WhatsApp ChatBots.
You can integrate the WhatsApp ChatBots on your web application, whether it can be a website or an application.
Once the chatbot is installed your customers can get in touch with the AI-powered bot.
How to create WhatsApp chatbots?
Creating WhatsApp chatbots is easy. In order to create and implement these chatbots, you need to follow certain steps.
Just like messenger chatbots, these bots can be easily created by following some simple steps.
Steps in order to create chatbots:
1. Apply for WhatsApp business API:
First, you need to apply for the WhatsApp business API on its WhatsApp business official website.
You need to select the option solution provider or end-client solution.
Once you select the option and register your WhatsApp business API.
They’ll review the application and if they find it suitable then WhatsApp will approve your application.
Once the application is approved you can move further and can apply the next possible steps.
2. Make sure about the conversation:
The second step you need to take is to decide the conversation.
You need to decide what exactly your answers are.
Which types of questions do you want to answer in your chatbots?
These questions must be related to your business.
Once the conversation is decided, you can set these questions and their answers.
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3. Make sure to use the chatbot maker and host:
In order to create a WhatsApp chatbot, you need to use third-party websites or applications.
There are tons of platforms for that, make sure to use these third-party applications in order to create a chatbot.
You can decide on your chatbot application, you can set the database and host as well.
You can decide which types of questions you need to answer your chatbot. Before the final launch, you can make a mockup of your WhatsApp chatbot.
You can decide everything about the chatbot application. You can set all the commands and can set everything you need in order to create a perfect chatbot.
4. Make sure to test it before it’s finalized:
It’s the most important step in order for the final launch of the WhatsApp chatbot.
Make sure to test the bot first. You need to test all the questions that people can ask.
You need to check it thoroughly. If there is any bug you find on the chatbot, make sure to fix that issue.
These are the four steps you need to follow in order to create a perfect chatbot.
If you have any issues in creating a perfect chatbot, make sure to mention it in the comments below.
WhatsApp chatbots are the best way to connect with your customers. These bots help people to get in touch with customer support easily.
Now WhatsApp is owned by Facebook itself and it’s now become the property of the Facebook family.
WhatsApp has over 2 billion users around the world.
If you want to sell then your business must be communicating on WhatsApp.
As Zuckerberg said, “It’s not only enough that people talk to their friends and family, people also need to talk to businesses that’s why WhatsApp for business API evolved“.
In today’s world, if you want to sell something then you need to promote your business wherever you can promote.
You should even take advantage of the most popular instant-text application on the planet.
Social media is at its peak. People already taking advantage of the most popular platforms like Facebook, Twitter, YouTube, etc.
Sometimes this social media approach does not connect people with businesses personally, that’s why you need to take advantage of the most personal instant-text application.
WhatsApp helps businesses to connect with their customers.
WhatsApp chatbots have more than 3 million users now and it’s growing.
If you want to connect with your customers then you should also consider integrating and taking advantage of the WhatsApp bots.
WhatsApp currently has a few verified partners that provide the chatbot service.
WhatsApp has now become popular in 180 countries.
What can you do on chatbots?
In case you’re looking for helpful information about anything you need to know WhatsApp chatbots powered by AI will help you in that.
You need to raise a query and leave everything on machine learning technology.
They will answer your query and will respond to your questions.
Just click to chat buttons, need to integrate anywhere on your property, it may be a website or an application and even a Facebook page you’re promoting.
People will come to your land and just with one click they can send and receive the text messages personally.
Provide real-time support:
WhatsApp bots help people to get real-time support about products and services.
If you have any kind of issue related to products or services you can simply ask by direct texting to the support behind the chatbot.
End-to-end encryption:
Do you know these bot chats are also end-to-end encrypted?
This means you don’t need to manually protect yourself from being hacked.
These chats are already protected.
All controls are in your hand, you can simply block any business to text you.
WhatsApp business profile:
Any company can create a WhatsApp business profile.
In case if you want to connect with your customers you need to visit the chatbot providers and register a free account.
Once the account will register you need to give information about your business.
Here is the information you need to give while registering your business.
- Address of the company.
- Details description of the company.
- Company email address.
- URL of the company’s official website.
- Working hours of the company.
When you provide the physical address it’s possible to provide the link to the Google Maps.
By providing the link to Google Maps it’s possible to reach the company’s physical address.
Actually, it creates trust and credibility.
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You can set the quick answer:
You can set a quick answer in order to save your time.
Some questions can be easily answered by simply setting up quick responses. Here are a few quick responses you can set now.
- Thank you
- Ordering information
- Payment information
- Discounts
Greeting messages:
You can save time by already setting up the greeting messages.
These greeting messages help the business to warm welcome to the users when they open up your WhatsApp bot.
It will save tons of time.
You can set the messages and there is no need to manually welcome people coming to your chatbot.
Set away messages:
Just like greeting messages, away messages are equally helpful in order to connect with your audience.
If you want to notify your audience that you’re currently not in business then you can set the away message.
When someone tries to connect with your business over WhatsApp they will get the predefined away message.
These away messages can be customized as per your needs.
Either you can set these messages of up to thousands of words or you can set them in a few hundred words.
Contact labels:
It’s easy to organize the WhatsApp contacts in order to keep them organized.
You can easily group the WhatsApp business contacts so that you can keep these contacts safe and can easily search for people.
Statistics:
Do you know you can easily check out the messages sent and receive statistics?
You can track the messages. How these messages are performing, whether these messages open or not.
With the help of the right statistics, you can implement the strategies and make further decisions.
Advantages of having WhatsApp chatbots:
There are tons of advantages to WhatsApp chatbots.
Make sure to see the points mentioned below.
These are the basic advantages of having a WhatsApp chatbot in your business.
- WhatsApp chatbots help businesses to assist their customers in real time. You can easily connect with your customers on WhatsApp chatbots in order to assist them.
- It helps to ask questions to businesses in order to connect with them.
- Businesses now can answer questions in real time. This means your customers do not need to wait for your response.
- Customers experience enhancement. The more quickly you’ll resolve the issue the better it’ll be.
- It helps to build trust and loyalty among your customers.
- WhatsApp chatbots support end-to-end encryptions means whatever you share with businesses is completely secure by security.
Bottom lines:
These are the best possible steps in order to create a WhatsApp chatbot.
WhatsApp is the largest and most popular application.
More than 2 billion users are currently active on the platform.
You can see how important it is to implement WhatsApp chatbots on your website or application.
Make sure to integrate the chatbot now.
If you have any questions or suggestions make sure to mention them in the comments down below.